The Croft Terms and Conditions:

How to Shop:
To buy a product, select from the "Quantity" box, the number of bars of soap you would like and click on the "add to cart" button. Once you are satisfied you have all the products you want, you may click on the "View Cart" button to review. When you are happy with your selections, then click on the "Checkout" button.

We process online orders but, if you prefer, we also accept orders by post. Please post your order to:
The Croft Artisanal Products
Zelliksebaan 19
3460 Bekkevoort
Belgium

Payment can be made using credit cards via the PayPal secure payment system:
You can safely use the PayPal secure payment system to purchase the items you want using your credit card.
     
Please note that you DO NOT need a Paypal account in order to pay for an order using Paypal. Once the order and payment have been received, we will send you a confirmation email and then we will ship the goods within two working days to your address of choice.

Please include contact details should we need to contact you regarding any aspect of your order.

Payment can be made via bank transfer to:
Beneficiary: The Croft Artisanal Products, Zelliksebaan 19, 3460 Bekkevoort, Belgium
Account number: 330-0262010-67
IBAN: BE93330026201067
ING Belgium BIC code (ING Swift Address): BBRUBEBB
Bank address: ING, Van Frachenlaan 1B, 1820 Steenokkerzeel, Belgium

For payments to be made to and from other countries, the European banks have agreed to structure bank accounts using a uniform format known as IBAN. The IBAN is currently used in the 25 countries of the European Union, as well as in Iceland, Norway, Switzerland, Andorra, Liechtenstein, Tunisia, Greenland, Monaco and Romania.

Once the order and payment have been received, we will ship the goods to your address of choice. Please include contact details should we need to contact you regarding any aspect of your order.

Shipping
Shipping is not a profit center for The Croft. Where we can, we will endeavour to keep the shipping costs as low as possible (such as split the order into two parcels). We will advise you when we do this and refund you the balance - or off-set it against your next purchase - you decide.

International clients may have a different shipping rate. Please contact us directly at sales@thecroft.be with your order, and we can give you a variety of shipping options, depending on your country.

Damages & Problems
We hope you will be delighted with your purchase and won't have any problems. Unfortunately even with the best of intentions, there are occasional problems such as damages or other problems from mail carriers, like missing parcels. Please contact us immediately about this. And please give us a chance to solve to problem. (please note: we may require you to send us a quick note via email, fax or post to verify damage or loss - this is for insurance purposes)

Delivery & Returns
You should receive the products you ordered promptly and in excellent condition. Products should be dispatched within 2 working days of cleared payment. Our products are genuinely made by hand and each batch is slightly different. If you are unhappy in any way with the products delivered, please email us at sales@thecroft.be. We will replace any damaged or defective products including the cost of postage and packing. Your satisfaction with our products is our primary goal. We may ask you to return damaged or defective products at our expense.

Any sale items or clearance items: all purchases of this type are final and we will not accept returns or exchanges.

Cancellations
If you change your mind and wish to cancel your order you can do so by email to sales@thecroft.be at any time up to 7 working days after you receive the products. Please return the products to us unused and in the condition in which you received them. On receipt we will refund you the cost of the products less a reasonable charge for any used, damaged or missing products but not the postage and packaging cost. You will be responsible for the cost of returning the products to us.

Gift Receipts
If your purchase is a gift please let us know and we will attach a gift receipt. This is so the person receiving the gift will not know the price paid for the items, but may be able to return or exchange them with us. You can let us know by contacting us by e-mail at sales@thecroft.be or by phone on +32 495 59 47 50 before or shortly after you have sent the order.

Security
Please refer to the Privacy link at the bottom of this page.

Privacy
Your details provided during ordering will be used to process your order. We may occasionally email or write to you with information about our products including special offers. If you prefer not to receive such information please email us at sales@thecroft.be. For more details, please refer to the Privacy link at the bottom of this page.

Contacting us
The Croft Artisanal Products own and operate this site. You can contact us by email to sales@thecroft.be or by post to The Croft Artisanal Products, Zelliksebaan 19, 3460 Bekkevoort, Belgium.

Accuracy of content
We have taken great care in the preparation of this site as we do our products. We have honestly described the beneficial essential oils in each product; however, everyone's skin is different and particularly sensitive skins may react differently to the products. If you have very sensitive skin we would suggest testing for a few days on a small patch of skin. You can see from the testimonials that our soaps have benefited clients with different skin problems but this may not happen in every case.

Law
This website and any contract arising from it shall be governed by Belgian Law and the parties agree to the jurisdiction of the courts of Belgium.